Returns & Refunds Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 14 days of delivery for a full refund or exchange.

Eligible Items

To be eligible for a return, items must:

• Be in original condition and packaging
• Not be used or damaged
• Include all original accessories and documentation
• Be returned within 14 days of delivery

Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

• Live plants (unless damaged or dead on arrival)
• Custom-made or personalized items
• Perishable goods
• Items damaged by customer misuse

Return Process

To initiate a return:

1. Contact us at welcome@vrexalonphkhepor.world or call +61 1800 454 150
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Package the item securely and ship to the provided address

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. In such cases, we will cover return shipping costs.

Exchanges

We offer exchanges for items of equal or greater value. If you wish to exchange an item, please contact us within 14 days of delivery.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For questions about returns or refunds, please contact us at welcome@vrexalonphkhepor.world or call +61 1800 454 150.